Warranty and Refunds Policy for Products Purchased From Our Website.
At LACASA, we are committed to providing our customers with high-quality electronic products. We stand behind the products we sell and want our customers to be satisfied with their purchases. Please read the following information carefully to understand our warranty and refunds policy.
Warranty
- All electronics products sold on our website come with a manufacturer’s warranty, which varies depending on the product.
- The manufacturer’s warranty covers defects in materials and workmanship under normal use and service for the warranty period specified by the manufacturer. If a product is found to be defective during the warranty period, we will either repair or replace the product, at our discretion.
- The warranty does not cover damage caused by Misuse, Physical & Water Damage, Accident, or unauthorized modification of the product.
Refunds
- We understand that sometimes a product may not meet your expectations or needs. If you are not satisfied with your purchase, you may return the product within 24 hours from the date of delivery for a refund.
- The product must be in new condition, with all original packaging and accessories. A return fee of 5% may be applied to returns of non-defective products.
- To initiate a return, please contact our customer service team at 7652972529 / [email protected] to obtain a Return Merchandise Authorization (RMA) number. The RMA number must be included with the returned product.
- The customer is responsible for the shipping cost of returning the product.
- Once we receive the product and verify its condition, we will issue a refund to the original payment method, minus any applicable restocking fees.
Exclusions
The warranty and refund policy does not cover the following:
- Damage caused by improper use, abuse, or neglect of the product.
- Damage caused by natural disasters, power surges, or other external factors beyond our control.
- Products that have been modified, repaired, or altered by anyone other than the manufacturer or authorized service center.
- Consumables, such as batteries or ink cartridges, that have been used or opened.
Contact Us
If you have any questions or concerns regarding our warranty and refunds policy, please contact our customer service team at 7652972529 / [email protected]. We are here to help you and ensure that you have a satisfying shopping experience with us.
The website reserves the right to modify the terms of this policy at any time without any notice.